When will you ship my order?
All the orders, once shipped, are typically delivered in 1-4 working days in metros, and 4-7 working days for the rest of India. Delivery time may vary depending upon the shipping address.
What are the Shipping Charges?
We provide Free Shipping for all orders. An additional charge of ₹ 50 will be charged on all COD orders.
How can I Track my order?
You can track your order once it has been shipped from our warehouse. An email and SMS will be sent with a link.
RETURNS & EXCHANGES
What is your return policy?
You can apply for an exchange for your order within 7 days after an order has been delivered.
How do I initiate a return?
Please mail us at email@example.com to initiate a return. Please mention the following information clearly in the mail:
- Order Number / Registered E-Mail Id
- Exchnage Requirment.
Do you arrange for reverse pickups?
We have a reverse pick up facility for most pin codes, In case we don't have the reverse pickup available at your location you would have to send the product back to us for exchange at the below-mentioned address.
Silly Punter Designs Pvt. Ltd.
#8,14/8,2nd Floor Galaxy Enclave, Jakkur Plantation road,
International Airport road Yelahanka, Bangalore - 560064
Ph: (+91) 6366886969
Once we receive the product in our warehouse, we will initiate the return process within 2-3 working days.
You'll be allotted ₹ 100/- of store credit when you self-ship for the exchange.
We recommend use ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions
- The item(s) should be unused, unsoiled and unwashed.
- The packaging should have the original tags in place.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I choose a different item in exchange?
Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our store.If there is a manufacturing issue, or if you have any other queries regarding this, you can email us at firstname.lastname@example.org.